Small to medium-sized internet service providers (ISPs) are expected to provide the same high-quality internet service as the major providers, yet without the same massive budgets for operations and network management. It is a challenge to balance the costs of maintaining a network while providing the best service to customers. For many ISPs, the solution lies in outsourcing their network operations center (NOC) to a third party to handle network monitoring and maintenance.
Boundless (previously Tilson Broadband), a growing ISP bringing high-speed internet to communities in the Northeast, leveraged Tilson’s NOC services, a fully staffed U.S. based call center for 24/7/365 monitoring and proactive issue detection. Tilson provided tailored NOC solutions for Boundless, including preventative issue identification and immediate emergency support. Monitoring of end-user fiber light levels and errors helps identify and react to potential disruptions before they impact customers. For Boundless, this means their resources remain free to focus on competitive growth while their customers benefit from uninterrupted, high-speed internet.
Small and medium-sized ISPs such as Boundless often struggle to maintain continuous monitoring of their core infrastructure due to resource constraints. They may lack the staff, budget, or the background to tackle these services on their own. Monitoring network performance, security, and environmental factors is crucial for maintaining service quality, availability, and security yet can be costly and cumbersome for smaller ISPs. Ensuring reliable connectivity for customers amidst various challenges is paramount to maintaining customer satisfaction and competitiveness in the market.
Tilson’s NOC provides Boundless with a custom monitoring solution, utilizing in-band and out-of-band connectivity into the network. Leveraging APIs, SNMP polling, and traps, Tilson monitors various aspects of Boundless’ core infrastructure, including interface status, border gateway protocol (BGP) routes, CPU/memory usage, and environmental conditions at equipment sites such as temperature and humidity. By analyzing historical data and creating automatic triggers, Tilson preemptively identifies and resolves issues before they escalate into outages, safeguarding Boundless’ network integrity and customer satisfaction. Additionally, Tilson’s NOC implements advanced monitoring techniques to track end-user fiber light levels and errors, enabling proactive identification of poor connections and facilitating timely repairs to prevent connectivity loss.
The result is a holistic approach to network monitoring that allows Tilson and Boundless to identify and address connectivity issues before they become disruptions while proactively providing repairs and maintenance to minimize downtime and associated revenue losses. This provides reliable connectivity and exceptional service quality for Boundless customers, reinforcing the company’s position as a trusted internet provider in the market and freeing up their internal resources to focus on performance and company growth.
Learn how Tilson’s NOC can improve your network performance with a free consultation.
