Network Operations Center (NOC)

Operations, Maintenance, and Support

Tilson’s Network Operations Center (NOC) provides 24×7 operations for more than a dozen different network owners. Our network monitoring and management solutions monitor and interact with devices on or off network and integrate seamlessly with other systems through well-defined APIs and processes. Remote or onsite, Tilson’s Network Operations Center utilizes proprietary, cloud-based Operations and Management solutions native to Azure, and fully compatible with Amazon Web Services.

Multiple Support Model Flexibility

Tilson’s NOC monitors and maintains nodes completely out-of- band using wireless connected M2M cellular modem or we can work with you to establish secure connections through your networks. We offer fully customizable monitoring templates to allow for any combination of monitoring of on-site equipment to include radios, routers, switching, and servers.

Event/Incident Handling

Tilson’s NOC team has well established processes and procedures that ensure that any events or incidents are tracked, triaged, and resolved within SLA timeframes.

  • ITILv4 compliant systems and processes
  • Reporting and analytics for network optimization and regulatory reporting
  • 24×7 Operations

Site Turn-Up Installation and Integration Support

Tilson’s experience and expertise in network and infrastructure deployments means we have the right tools and knowledge to bring your network online during the most critical phase of any deployment. Our network experts stand ready to skillfully take your network from built to fully mission capable.  

  • Remote configuration, testing, and validation prior to deployment for all nodes.
  • Real-time support during installation and turn-up to ensure seamless integration and efficient roll- out.
  • Active Network Monitoring

Once integrated and operational, all systems are monitored around the clock using Tilson proprietary Network Monitoring Suite for enhanced interoperability.

Maintenance Services

Tilson’s national maintenance program operates on the same ticketing platform and systems as the NOC to ensure the seamless integration and hand-off of incidents should field dispatching be necessary.

  • Receive tickets, create work orders, and dispatch maintenance assignments
  • Identify and coordinate crews, access, and special requirements
  • Create purchase orders for required equipment or materials
  • Return Merchandise Authorization: management, tracking and ensuring returns are made and warranties honored
  • Provide ticket updates to end users
  • Provide monthly reports based on key performance indicators

TILSON DESIGNS, BUILDS, MANAGES, AND DEEPLY UNDERSTANDS NETWORKS

As a turn-key and specialty network provider to clients including Wave Transit, the State of Maine, and the State of New Hampshire, Tilson’s integrated in-house expertise equips us to partner with network owners of all types and sizes, anywhere in the U.S. The foundation of our program is built on a network of more than 600 employees that design, manage, and maintain telecommunication networks across the country and many state and local entities rely on our services to maintain their Intelligent Transportation Systems (ITS).

Tilson brings several telecommunications-centric services under one roof. We help our clients develop an understanding of their needs by working with them to articulate where they currently stand, where they reasonably would like to be, and helping to map out the necessary steps to take. Our deep bench of in-house resources allows us to participate in projects from conception and planning through engineering and construction. Tilson’s engineering department supports consulting and planning engagements with fiber designs as part of many preplanning exercises and often moves into detailed engineering once funding is secured.

Learn more about our Network Deployment Services.

CONTACT US
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