Functional Support

Let us be Your Guide

The cultural impact of a large technology initiative can be tremendous, and organizations that underestimate the change factor often fall short of their stated goals. Imagine a department of seasoned employees who have mastered the processes and tools required to efficiently complete their job, then suddenly they must adopt new standards, follow a different process, use a new system and share information differently. Successful adoption of change takes more than training alone.

Tilson understands that managing a technology project’s impact on people, roles and culture is paramount to success. Our team of IT experts take a strategic approach to technology initiative change management to help increase user adoption and the value proposition of new IT solutions. Going beyond communication plans and user training, Tilson will guide your organization through the technical, human and cultural hurdles that many IT projects face.

ERP Training and Support Services

  • Training on new or existing systems
  • Module specific support
  • Guidance on setup
  • Troubleshooting of issues and resolution
  • Ensure comprehension of the system
  • Measure system performance/expectations
  • Business process development

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