Efficiently Maximize Network uptime

Operations, Maintenance & Support

CONTINUOUS, MULTIFACTOR NETWORK MONITORING

Tilson’s Network Operations Center utilizes our proprietary, cloud-based Operations and Management solution that is natively Azure, and fully compatible with Amazon Web Services. Remote or onsite, Tilson’s experienced technicians act quickly to ensure your mission essential operations continue seamlessly and efficiently. We provide:

  • Network and Server Monitoring: We track multiple data points (connectivity, bandwidth, temperature, etc.) on the network to allow for performance optimization and advance troubleshooting.
  • Maintenance: We develop preventative maintenance schedules to help implement routines to facilitate remote network maintenance and to quickly dispatch technicians when necessary.
  • Minimize Downtime with Remote System Backups: Tilson tracks the location of personnel, current workload, job priorities, equipment, and materials; enabling a timely response to customers’ maintenance needs, and ensuring minimal system downtime and cost.
  • Reporting and Analytics: We report network reliability and usage monthly and hold quarterly review meetings with the client to discuss ongoing and recurring issues, as well as improvements and plans regarding the network. We create bespoke analytics to categorize incidents.
  • Around the Clock Support: Backed by over 20 offices, our team provides 24/7 dispatching and monitoring services allowing Tilson to respond to network outages and incidents promptly. Our high-skilled technicians will provide emergency response in a matter of hours.   

 

Tilson's NOC brings together our innovative monitoring and network intelligence with our national field maintenance and engineering teams to help network operators keep their networks operating efficiently. The secret sauce so to speak is how we build a custom solution for each customer.

Drew Ludwick, Director of Network Services

Customized, Scalable Digital Infrastructure Solutions 

Our team of in-house network engineers, OSP engineers, and business process specialists work closely with customers to develop customized monitoring, remote management, alerts, and restoration services that fit your operational needs and budget. We specialize in passive and active digital infrastructure to ensure uninterrupted services.

  • Fiber networks (dark and lit)
  • Smart city poles, including lighting
  • Small cells, including CBRS (SAS capable)
  • Wi-Fi networks
  • Smart City Applications
  • Towers, lighting systems, and RAN
  • Internet service providers 
  • Custom solutions

Tilson Designs, Builds, Manages and Deeply Understands Networks

As a turnkey and specialty network provider to clients including The Maine Department of Transportation and the State of New Hampshire, Tilson’s integrated in-house expertise equips us to partner with network owners of all types and sizes, anywhere in the U.S. The foundation of our program is built on a network of more than 600 employees that design, manage, and maintain telecommunication networks across the country and many state and local entities rely on our services to maintain their Intelligent Transportation Systems (ITS).

Tilson brings several telecommunications-centric services under one roof. We help our clients develop an understanding of their needs by working with them to articulate where they currently stand, where they reasonably would like to be, and helping to map out the necessary steps to take. Our deep bench of in-house resources allows us to participate in projects from conception and planning through engineering and construction. Tilson's engineering department supports consulting and planning engagements with fiber designs as part of many preplanning exercises and often moves into detailed engineering once funding is secured. 

Learn more about our Network Deployment Services.

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