Efficiently Maximize Network uptime

Operations, Maintenance & Support

CONTINUOUS, MULTIFACTOR NETWORK MONITORING

Tilson’s Network Operations Center utilizes our proprietary, cloud-based Operations and Management solution that is natively Azure, and fully compatible with Amazon Web Services. Remote or onsite, Tilson’s experienced technicians act quickly to ensure your mission essential operations continue seamlessly and efficiently. We provide:

  • Network and Server Monitoring: We track multiple data points (connectivity, bandwidth, temperature, etc.) on the network to allow for performance optimization and advance troubleshooting.
  • Maintenance: We develop preventative maintenance schedules to help implement routines to facilitate remote network maintenance and to quickly dispatch technicians when necessary.
  • Minimize Downtime with Remote System Backups: Tilson tracks the location of personnel, current workload, job priorities, equipment, and materials; enabling a timely response to customers’ maintenance needs, and ensuring minimal system downtime and cost.
  • Reporting and Analytics: We report network reliability and usage monthly and hold quarterly review meetings with the client to discuss ongoing and recurring issues, as well as improvements and plans regarding the network. We create bespoke analytics to categorize incidents.
  • Around the Clock Support: Backed by over 20 offices, our team provides 24/7 dispatching and monitoring services allowing Tilson to respond to network outages and incidents promptly. Our high-skilled technicians will provide emergency response in a matter of hours.   

 

Tilson's NOC brings together our innovative monitoring and network intelligence with our national field maintenance and engineering teams to help network operators keep their networks operating efficiently. The secret sauce so to speak is how we build a custom solution for each customer.

Drew Ludwick, Director of Network Services

Customized, Scalable Digital Infrastructure Solutions 

Our team of in-house network engineers, OSP engineers, and business process specialists work closely with customers to develop customized monitoring, remote management, alerts, and restoration services that fit your operational needs and budget. We specialize in passive and active digital infrastructure to ensure uninterrupted services.

  • Fiber networks (dark and lit)
  • Smart city poles, including lighting
  • Small cells, including CBRS (SAS capable)
  • Wi-Fi networks
  • Smart City Applications
  • Towers, lighting systems, and RAN
  • Internet service providers 
  • Custom solutions

Tilson Designs, Builds, Manages and Deeply Understands Networks

As a turnkey and specialty network provider to clients including The Maine Department of Transportation and the State of New Hampshire, Tilson’s integrated in-house expertise equips us to partner with network owners of all types and sizes, anywhere in the U.S. The foundation of our program is built on a network of more than 600 employees that design, manage, and maintain telecommunication networks across the country and many state and local entities rely on our services to maintain their Intelligent Transportation Systems (ITS).

Tilson brings several telecommunications-centric services under one roof. We help our clients develop an understanding of their needs by working with them to articulate where they currently stand, where they reasonably would like to be, and helping to map out the necessary steps to take. Our deep bench of in-house resources allows us to participate in projects from conception and planning through engineering and construction. Tilson's engineering department supports consulting and planning engagements with fiber designs as part of many preplanning exercises and often moves into detailed engineering once funding is secured. 

Learn more about our Network Deployment Services.

Meet the team

William Murray

William Murray

NOC General Manager

Bill is the General Manager of the Network Operation Center at Tilson and leads the “NOC as a Service” business in support of smart city, internet service provider, utility, communications infrastructure, autonomous vehicle systems and enterprise customers and initiatives.  Bill brings over twenty-five years of experience in engineering leadership in the internet service provider, enterprise, and utility markets.  His experience includes the design, deployment and operations of broadband products and services for Cox Communications, Charter, America Online and WildBlue Communications.

Mark Grushey

Mark Grushey

Network Services Consultant

A telecom infrastructure professional with 13 years’ experience in business development and client consulting, Mark joined Tilson in 2017 and has helped lead our deployment of 5G communications, smart cities, and Internet of Things technologies in urban areas throughout the northeastern United States.  Based on his knowledge of permitting, licensing and the make ready requirements of local utilities, Mark has proven a valuable partner to private and public clients looking to roll out and administer modern communications and information networks.

Before joining Tilson, Mark helped launch successful business development teams in both the Carrier and IT Infrastructure markets.  As an Enterprise Account Manager for Carriers, Mark helped clients design and activate networks throughout New England. Prior to that, Mark helped lead and build the business development team at Granite Telecommunications. Throughout his career, Mark has served the retail, senior care, logistics, finance, call centers, data centers and outdoor campus verticals. He works closely with CIOs and CTOs on greenfield design/build projects, all presales engineering and proof concept.

Mark holds a B.A. in Political Science from the University of Massachusetts at Boston.

Lisa Grant

Lisa Grant

Maintenance Manager

Lisa Grant is the National Maintenance Manager, leading the National Tower Maintenance initiative at Tilson, covering maintenance and repair work throughout New York, New England, the Gulf Coast, the Southwest of Texas, New Mexico, and Mountain Region of Utah and Colorado.  As the National Maintenance Manager, she leads a team of billing specialists, and coordinates the service teams, in concert with the local market managers and Maintenance Construction Managers, to ensure smooth delivery of service to the various carriers. She is involved in price estimating, strategic initiatives, partnerships and business development opportunities. With almost 10 years of experience in the telecommunications industry, Lisa has proven to bring significant experience in process improvement, customer service, and sales to both the Network Service and Maintenance Teams.

Bill is the General Manager of the Network Operation Center at Tilson and leads the “NOC as a Service” business in support of smart city, internet service provider, utility, communications infrastructure, autonomous vehicle systems and enterprise customers and initiatives.  Bill brings over twenty-five years of experience in engineering leadership in the internet service provider, enterprise, and utility markets.  His experience includes the design, deployment and operations of broadband products and services for Cox Communications, Charter, America Online and WildBlue Communications.

A telecom infrastructure professional with 13 years’ experience in business development and client consulting, Mark joined Tilson in 2017 and has helped lead our deployment of 5G communications, smart cities, and Internet of Things technologies in urban areas throughout the northeastern United States.  Based on his knowledge of permitting, licensing and the make ready requirements of local utilities, Mark has proven a valuable partner to private and public clients looking to roll out and administer modern communications and information networks.

Before joining Tilson, Mark helped launch successful business development teams in both the Carrier and IT Infrastructure markets.  As an Enterprise Account Manager for Carriers, Mark helped clients design and activate networks throughout New England. Prior to that, Mark helped lead and build the business development team at Granite Telecommunications. Throughout his career, Mark has served the retail, senior care, logistics, finance, call centers, data centers and outdoor campus verticals. He works closely with CIOs and CTOs on greenfield design/build projects, all presales engineering and proof concept.

Mark holds a B.A. in Political Science from the University of Massachusetts at Boston.

Lisa Grant is the National Maintenance Manager, leading the National Tower Maintenance initiative at Tilson, covering maintenance and repair work throughout New York, New England, the Gulf Coast, the Southwest of Texas, New Mexico, and Mountain Region of Utah and Colorado.  As the National Maintenance Manager, she leads a team of billing specialists, and coordinates the service teams, in concert with the local market managers and Maintenance Construction Managers, to ensure smooth delivery of service to the various carriers. She is involved in price estimating, strategic initiatives, partnerships and business development opportunities. With almost 10 years of experience in the telecommunications industry, Lisa has proven to bring significant experience in process improvement, customer service, and sales to both the Network Service and Maintenance Teams.

Ready to talk?

Contact us